Jeremy Parks
137 Potomac Drive, Elyria, Ohio 44035
(216)-527-3138
ParksIT818@gmail.com
www.linkedin.com/in/jeremy-parksIT818

Summary of Qualifactions

Eager to absorb the IT knowledge base and join the IT community. Excellent problem-solving skills using technical and communication skills. Gained Associate’s Degree in Computer Science passionately driven to explore the Information Technology best practices. My path is Network Administrator seeking experience in Information Technology.

Education

Cuyahoga Community College,Parma,Ohio Associates of Applied Science
Major:Computer Networking and Hardware
Graduated - April 2022
Related Coursework: Networking Fundamentals (ITNT 2300), Technical Writing (ENG 2151), Computer Hardware Support (EET 1055), Operating Systems and Software for PC (EET 1035), Computer Applications (IT 1090), Computer Maintenance & Repair (EET 1015)

Employment History

Dizer Corp- Painesville, Ohio - 2022- Present
IT Support Specialist

Assisting customers with but not limited to internet issues, software deployment or software access issues to hardware replacements. Walked customers through how to process simple procedures and follow knowledge article to solve common errors to prevent productivity loss. Maintain proper call handle time below company guidelines and follow escalation processes to further investigations for more difficult issues

FedEx Express- Middleburgh heights, Ohio - 2020-2022
Courier

Responsible for residential and business deliveries. Daily Vehicle inspection and inventory itemization. Efficiently delivering packages through logistic mapping personally. Swing shift operation and picking-up call of scheduled days. Logging address discrepancies.

Alacriant- Cuyahoga heights, OH - 2014-2020
Die Setter

Set up shop 75-1000ton Progressive Press with tools. Familiar with Die cycles for Die protection, Progression, and Pilot release angles for job programming. Load Scrap bins and Part bins

Technical Skills

• Hardware knowledge of assembly with peripheral devices, printers, fax machines, down to complete computer breakdown to assembly to motherboard, Hard-drive and multiple accessory component cards as well.

• Excellent troubleshooting Patterns in analysis and diagnosis. Proficient at logging, problem solving information and error resolving methods

• Operating systems including Microsoft Windows (Windows ME- Windows 10), Linux, MacOS, iOS

• Installation Expertise as well In Windows Server 2019, 2016, 2012 and 2008. Windows 10 to 98 I have touched windows 11 as well

• Active Directory, ACL’s and Group Policy

Volunteering

ST. Augustine Roman Catholic Church - November 2020 – Present
Food Assistance/Delivery
Cleveland, Ohio
Annually Thanksgiving and Christmas building family values by donating in the best way we can through food delivery